← Back to Associa HawaiiMembership Town Hall

Town Hall meeting minutes

Kunia Loa Ridge Farmlands · Saturday 27 June 2026, 10:18 AM · in person and on Zoom

The KLRF Board of Directors hosted a membership town hall, held in person and via Zoom for off-island members. Its purpose was to brief the full membership on the management transition to Associa Hawaii, and to give owners an open forum for questions about payments, financial transparency and account management.

💳 Payments and systems🗓️ Late fees and statements🔍 Transparency, audit and reconciliation📁 Records, fund security and outlook

What owners were asked to do

  • Mail checks to the Associa lockbox — PO Box 138001, Honolulu, HI 96801-0001.
  • Stop using direct debit, TownSq, the old lockbox and Central Pacific Bank.
  • Include your account number on every payment.
  • Keep certified-check records and photograph receipts during reconciliation.
  • Primary owners (LLCs) coordinate payment with their partition owners.
  • Sign up for e-statements to go paperless.

Present

  • Rebecca LisleAssocia Hawaii — led the briefing and took member questions
  • Charles DonaldsonBoard President — facilitated and covered KLRF operational matters
  • Cindy DawsonBoard
  • Jeff RichardsonBoard
  • Virgil & MichaelSupported the Zoom portion and relayed questions from remote attendees
  • KLRF lot owners and LLC representativesIn person and via Zoom

💳 Payments and systems

Because of KLRF’s LLC-and-partition ownership structure, Associa temporarily disabled online payments and direct debit after discovering that partition owners could see one another’s banking information, and that one auto-payment pulled an entire lot’s fees.

For now the only accepted payment method is a check mailed to the Associa lockbox, or a bank bill-pay check to the same address. Direct deposits to Central Pacific Bank should be paused.

Associa intends to re-enable online and LLC-level automatic payments once the platform is customised to KLRF’s structure.

🗓️ Late fees and statements

Late fees were suspended for 90 days beginning May 2026 and resume on 1 August 2026 under the standard policy — $50 after a grace period to the 15th.

Statements are issued to the LLC of record, for dissemination to partition owners, with e-statements available to a single LLC email address.

The first May statement was late because the water-meter reading date shifted. Associa committed to delivering statements at least two weeks before the due date going forward.

🔍 Transparency, audit and reconciliation

Associa committed to posting monthly financials, approved current and historical board minutes, governing documents and policies to the Town Square platform.

Proposals have been sought for a prior-year audit, the results of which will be shared with ownership.

Associa is reconciling May payments made to the old account and will correct any unposted payments on owner evidence. Members were advised to keep certified-check records and photograph receipts.

📁 Records, fund security and outlook

Rentals, leases and insurance records remain a KLRF responsibility, with a limit of two renters per acre and no subleasing. Ownership transfers must be documented through the office.

Association funds remain in KLRF’s own bank account under board-approved controls, and Associa itself is externally audited.

A reserve study and potential investment of reserves will help fund future capital projects.

The board framed the wider picture around recovering from severe flood damage and neglected infrastructure, emphasising a “build back better” approach and a detailed, numbers-driven 2027 budget.

Account questions
Rebecca Lisle · Community Manager, Associa Hawaii
808-836-0911 · rebeccal@associahawaii.com

All minutes & announcements